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Frequently asked questions
📱 Getting Started
How do I scan my first ticket?
1. Open the app and tap the "+" button in the top‑right corner.
2. Select Scan Ticket and frame the ticket with the camera, or choose a photo from your gallery.
3. The AI will analyze the ticket and automatically recognize details like artist, venue, city and date.
The app will create (or update) the artist profile and add the event in seconds.
2. Select Scan Ticket and frame the ticket with the camera, or choose a photo from your gallery.
3. The AI will analyze the ticket and automatically recognize details like artist, venue, city and date.
The app will create (or update) the artist profile and add the event in seconds.
How does iCloud backup work?
Backup is automatic if iCloud is enabled. All your events, photos and data sync across your Apple devices.
Go to Settings → [your name] → iCloud and make sure Curtain Moments is enabled.
Note: You can also disable automatic backup from the app settings under Settings → iCloud Sync
Go to Settings → [your name] → iCloud and make sure Curtain Moments is enabled.
Note: You can also disable automatic backup from the app settings under Settings → iCloud Sync
Do I need an account to use the app?
Yes, we use Sign in with Apple to ensure your privacy. When you first launch, you'll be asked to authenticate with your Apple ID. It's secure, fast, and we don't share your data with third parties.
🔐 Privacy & Sharing
Who can see my events?
Currently only you. Your events are private and stored in your personal iCloud.
You can share them by generating event cards with images.
Future versions will allow sharing events, photos and videos with other users or making them public for discovery — always under your control.
How do I share an event?
Open the event and tap the share icon.
Choose:
• "Share Card" – generate a simple event card.
• "Share Card + Media" – add up to 6 photos from the event.
Then select your preferred sharing method (Messages, Mail, copy link, etc.).
Choose:
• "Share Card" – generate a simple event card.
• "Share Card + Media" – add up to 6 photos from the event.
Then select your preferred sharing method (Messages, Mail, copy link, etc.).
📊 Features & Insights
Where can I see statistics about my concerts?
Tap the Insights tab. You’ll find interactive calendars, yearly charts, artist diversity stats, total spending, yearly highlights and more.
How do I tag friends in events?
Open the event, scroll to the Friends section, tap Add Friend and choose from the list or create a new one
Note: friends are currently stored locally in your app.
Note: friends are currently stored locally in your app.
How do I add media to an event?
1. Open the event, go to Photos & Videos and tap Add media
2. The app will suggest photos taken on the event day and the following night.
3. You can always browse your entire photo library.
2. The app will suggest photos taken on the event day and the following night.
3. You can always browse your entire photo library.
Does the app automatically recognize ticket prices?
Yes. If the price is printed on the ticket, the AI tries to recognize it automatically.
You can always edit it manually in the event details by tapping the Price field.
You can always edit it manually in the event details by tapping the Price field.
🐛 Technical Issues
The app is not syncing with iCloud
1. Make sure you are connected to the internet.
2. Go to iOS Settings → [your name] → iCloud and verify Curtain Moments is enabled.
3. Try restarting the app.
4. If the problem persists, sign out and back in with your Apple ID.
2. Go to iOS Settings → [your name] → iCloud and verify Curtain Moments is enabled.
3. Try restarting the app.
4. If the problem persists, sign out and back in with your Apple ID.
Ticket scanning is not working
Make sure:
• The ticket is well lit and readable.
• Camera permission is enabled (iOS Settings → Curtain Moments → Camera).
• The ticket contains readable text (artist/event name). QR‑only tickets cannot be recognized.
• The ticket is well lit and readable.
• Camera permission is enabled (iOS Settings → Curtain Moments → Camera).
• The ticket contains readable text (artist/event name). QR‑only tickets cannot be recognized.
"Not Authenticated" or "Sign in Required" error
This means you need to sign in with your Apple ID.
Go to iOS Settings → [your name] and verify you are logged in.
If the issue continues, reinstall the app (your iCloud data will remain safe).
Go to iOS Settings → [your name] and verify you are logged in.
If the issue continues, reinstall the app (your iCloud data will remain safe).
The artist has no profile photo
We use Wikipedia/Wikimedia for artist photos.
If the artist is very niche or local they may not have a page.
You can manually add or change the artist photo from the artist detail page.
You can manually add or change the artist photo from the artist detail page.
💳 Account & Billing
Is the app free?
Yes, you can start with a 7‑day free trial.
After the trial you can choose between:
• €2.99 per month
• €24.99 per year (about 30% savings)
We believe the best way to understand the value of the app is to try it yourself.
After the trial you can choose between:
• €2.99 per month
• €24.99 per year (about 30% savings)
We believe the best way to understand the value of the app is to try it yourself.
Can I cancel anytime?
Yes. You can cancel your subscription anytime from your Apple account settings.
If you cancel during the trial period, you won’t be charged.
If you cancel while the subscription is active, you will keep access to the app until the end of the already paid billing period, with no further renewals.
Our goal is simple: we want you to continue using the app because you find it truly useful, without any obligation.
If you cancel during the trial period, you won’t be charged.
If you cancel while the subscription is active, you will keep access to the app until the end of the already paid billing period, with no further renewals.
Our goal is simple: we want you to continue using the app because you find it truly useful, without any obligation.
How do I delete my account?
Go to Settings → Account → Delete Account.
Warning: this action is irreversible and will delete all your events, photos and data from iCloud.
Warning: this action is irreversible and will delete all your events, photos and data from iCloud.
How much iCloud storage does the app use?
It depends on how many photos and videos you add.
Events without media only store the optimized ticket image (a few hundred KB).
High‑resolution photos or videos will increase storage usage.
You can see the space used by an event on its detail page, a badge in the top right.
You can see the space used by an event on its detail page, a badge in the top right.
Contact us
We will respond within 24-48 business hours